A) Shipping costs

Switzerland + FL                     Free shipping from Fr. 350.- (total net product value) higher.
EU:                                           We don't deliver to EU countries. German clients we suggest to use www.medizinbaum.de - France + Benelux we suggest to use www.acushop.eu
Other Non-EU:                        We ship worldwide with FedEx - please use in the shopping card section the tool "Estimate shipping costs" to get a quote.

Standard CH + FL shipping costs are:

DPD: 24 hours delivery                                       Fr. 11.90 per parcel up to 30kg (max)
Swiss Post Priority: 1 to 2 working days:         Standard Swiss Post rate + Fr 2.5 handling fee
Swiss Post Economy: 3 to 5 working days:     Standard Swiss Post rate + Fr 2.5 handling fee

 

A) Versandkosten
 
Schweiz + FL:    Versandkostenfrei ab Fr. 350.- Netto-Warenwert (nur gültig für Versand mit DPD). 
EU:                      Wir versenden keine Pakete in die EU. 
                            Kunden aus Deutschland / Österreich empfehlen wir
 www.medizinbaum.de, Kunden aus Frankreich / Benelux empfehlen wir www.acushop.eu
Non-EU:              Wir versenden weltweit mit FedEx - im Warenkorb finden Sie ein "Versandkosten schätzen" Tool
 
Versand mit DPD CH/LI:        Fr. 11.90 (netto) pro Paket bis 30kg (max)
Versand mit Post Eco: gemäss Posttarifen + Fr. 2.5 Bearbeitungsgebühr für Verpackungsmaterial
Versand mit Post Prio: gemäss Posttarifen + Fr. 2.5 Bearbeitungsgebühr für Verpackungsmaterial
B) With whom are we sending?
 
We send all parcels with DPD or Swiss Post. If you wish we can supply you the individual track & trace number.
 
C) When does my order leave the stock?

Your goods are normally leaving on the same day of your order our warehouse, if your order has been placed before 11.00 am. We send out every working day exept on official bank holidays.
 
D) Can there be a delivery and a separate invoice address?
 
Yes. When finishing the order process online you can inform us about extra delivery address.
 
DPD: The parcels will be delivered by DPD from Monday to Friday (personal handover against signature. If you are not at home DPD customers can send and receive parcels at the Pickup point that’s most convenient, whether it’s a busy
street near the office, or somewhere closer to home. DPD's local Pickup network makes it convenient for customers wherever they are. If you need more informations please visit www.dpd.com or call DPD on 0848 373 373
 
SWISS POST: The parcel will be delivered at the choosen destination (can be different of invoice address) in your letter or postbox. If you are not at home and want to have a safe delivery you can choose the new Swiss Post services My Post 24 and send you the parcel to a My Post24 / Pick up station. What's MyPost24? You can find more informations directly on www.swisspost.ch. For orders under the free shipping amount the official Swiss Post rates + Fr 2.- for packing material will be applied.
 
ADRESS FOR RETURNS:

China TCM Trading GmbH, Warenlager, Steinackerstrasse 21, 8302 Kloten